Privacy Policy

Introduction

Ed Tech Solutions LLC ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and safeguard your information, your customers' information, or any information that you provide to us directly or indirectly when you subscribe to our Software as a Service (SaaS) platform or software. We define "Customer" as the business that subscribed to our software or anyone acting on their behalf, with or without their permission, anyone using the credentials of the customer, their employees, their students, their parents, or any information not mentioned here specifically but provided directly or indirectly to Ed Tech Solutions LLC or created directly in the software, regardless of how it ended up in the software. By using our Services, you consent to the practices outlined below.

Information We Collect

We collect information that you provide directly to us, via email, or upload it to our servers, or enter it directly into the software or provide it to us via other means. Personal information refers to any data that can be used to identify you. This includes details of you, your customers, children enrolled in your center, employee etc. such as name, address, phone number, email, date of birth, information about your devices, payment information, and even insights into how you interact with a website or online service.

Additionally, we may collect data generated during your use of the Services, such as account setup information, activity logs, and system interactions.

Use of Information

We use your information to provide, maintain, and enhance our Services, including setting up accounts, managing student progress, and communicating with Customer, their parents, and students. The information is used for purposes including customer support, service enhancements, user experience improvement, and to provide important updates regarding our Services.

Sharing of Information

We do not sell your personal information. We may share your information with trusted service providers who help us deliver our Services, such as hosting providers, payment processors, and customer support. All third-party partners are required to comply with appropriate data protection regulations and are restricted from using your information for purposes other than those agreed upon.

We may also share your information as required by law, including responding to a legal process, such as a subpoena or court order, or to protect the safety and integrity of our Services.

Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, use, and disclosure. Our platform uses encryption for sensitive information and access is limited to authorized personnel who need the information to perform their job duties.

Data Retention

We retain personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law. Upon request, we can delete data related to specific accounts, provided it is consistent with applicable laws and our internal policies.

Your Rights

You may access, correct, or delete your personal information by contacting us. Depending on where you live, you may have additional rights regarding your information, such as data portability or the right to restrict processing. California residents, please see the "California Privacy Rights" section below for specific information. Canadian residents also have specific rights under the Personal Information Protection and Electronic Documents Act (PIPEDA).

California Privacy Rights

If you are a California resident or California based business, the California Consumer Privacy Act ("CCPA") provides you with specific rights regarding your personal information. These rights include:

Right to Know: You have the right to request details about the categories and specific pieces of personal information we collect, use, and share.
Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
Right to Opt-Out of Sale: We do not sell personal information.
Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise your rights under CCPA, please contact us at [contact information].

Children's Privacy

Our Services are intended for use by Customer, and as such, we may collect personal information about children enrolled at the Customer business. We collect, use, and share children’s information only as necessary to provide the Services requested by the Customer. We comply with the Children’s Online Privacy Protection Act (COPPA) and require that all data related to children is handled with the highest level of care.

Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to collect information about your use of the Services, which helps us improve user experience and customize the Services to your preferences. You can control the use of cookies at the browser level, but some features of the Services may not function properly if you disable cookies.

International Data Transfers

Your personal information may be transferred to, and maintained on, servers located outside of your province, state, or country where data protection laws may differ. By using our Services, you consent to the transfer of your information to the United States and Canada for processing and storage.

Customer Responsibilities

Customer is responsible for complying with all applicable privacy laws and regulations, including obtaining the necessary permissions and consents from parents and students before uploading their information to our platform. This includes ensuring that the phone numbers and email addresses provided for parents are authorized for use to send information about their children, including updates about grades, center closures, and other advisories. Customer may send information to Ed Tech Solutions LLC via email, upload it to our servers, or enter it directly into the software. Regardless of the method, it is their responsibility to ensure that all necessary consents and permissions are obtained. Any specific means not covered above is also assumed to be included. Customers are also responsible for:

Data Security: Maintaining the security of their login credentials and ensuring that only authorized individuals have access to the Services.
Compliance: Using the Services in compliance with all applicable laws and ensuring that any data they upload is collected and shared in a legally compliant manner.
Notification: Promptly notifying Ed Tech Solutions LLC of any unauthorized access or security breach involving their account.
Data Accuracy: Ensuring that all data provided to Ed Tech Solutions LLC is accurate, complete, and up-to-date.

Any misuse of the Services or negligence that results in a data leak, breach, or any other security incident is solely the responsibility of the Customer, and Ed Tech Solutions LLC will not be held liable for such incidents.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on our website.

Contact Info

If you have any questions about this Privacy Policy or our practices, please contact us at: edtechsolutions.main@gmail.com